For Malaysian clinics and hospitals
Your front desk, still answering at 8:12 pm
Sona answers the clinic’s phone in Malay, English and Chinese, and books the visit.
Makcik Rohaniin Malay
Nak jumpa Dr Lim esok pagi, boleh?
Can I see Dr Lim tomorrow morning?
Sonaon the clinic line
Boleh, Makcik. Ada 8:30, 9:00 atau 9:45.
Yes. There’s 8:30, 9:00 or 9:45.
Reminder to her phone tomorrow, 8:00 am
Pick a time to book it yourself.
Sona at a glance
Why Sona
The day's work piles up at the front desk
Calls, messages, bookings, reminders and claims land on the same few people. Sona's Agents prepare that work on one record and hand it to your staff to approve.
Booking requests go to the Scheduling Agent, then to your staff to approve.
Patients can write in Tamil, Malay, Chinese or English and get replies in the same language. Hours, fees and directions are answered; anything else goes to your staff.
The Scheduling Agent prepares the booking, the change or the cancellation. It waits in Approvals until someone at the front desk opens it and approves.
Ask Sona what is waiting and who is working. A medical question asked in writing is drafted for a clinician, who checks and signs the answer.
How it works
One record for every desk
Sona takes in calls, messages, visits and claims, works on one record, and returns prepared work to the people who approve it.
How patients reach you
Every channel, one record
Front office
Clinical
Back office
Where the work lands
Approved by a person first
Nobody asks twice
A call, a chat and a visit all write to the same patient record.
A person approves risky steps
Money and the clinical record always wait for an Approval from your staff.
Every fact shows its source
Signed entries show who signed them and when. Where a fact is missing, Sona says what it needs.
Sona Pro
The clinic day, as your staff see it
A recorded call. Sona checks who is calling, then tells her the time of her visit and what to bring.
AI scribe
The note is drafted while you see the patient
The scribe hears Malay, English and Chinese in one consultation, and Tamil mixed in. It tells the voices apart, and the note stays a draft until the doctor signs it.
- Nothing goes into the record before the doctor signs.
- Medicines, conditions and lab values are marked in the note; conditions come with a suggested ICD-10 code.
- The doctor sees the patient's history on iPhone and on the web.
AI scribe RM 199 a month
Sona Care
Patients get plain words, in their own language
Sona Care, the patient app on iPhone, and the patient portal on the web are in Tamil, Malay, Chinese and English.
Built, connecting once Meta's review completes. Patients will message your clinic on WhatsApp; Sona's Agents reply in their language, answer practical questions, and book, move or cancel appointments.
WhatsApp carries only a short notice and a link. Results, diagnoses, medicines and documents stay in the patient portal and app, behind an identity check.
AI phone line
Malay, English and ChineseSona answers the clinic's phone and books, moves or cancels visits for your staff to approve.
Tamil callers are greeted in Tamil and passed to your staff.
Safety
Every risky step waits for a person
Sona is built so that a person decides. Where a model can be wrong, its work stays a draft.
Names, IC and phone numbers removed
Before any text reaches an AI model, each one is swapped for a label. Switch the view to see what the model gets.
Azman bin YusriName hidden, IC 620409-19-0901IC hidden, phone +60 20 009 0001Phone hidden, asks to move his Friday visit to the morning.
Three patient details in this message.Patient details hidden, 3 replaced.
Drafts until approved
Notes, letters, bills and claims stay drafts until your staff approve them.
Identity check first
Results, medicines and documents reach a patient only in the portal and app, after an identity check.
999 by fixed rules
Emergency words in Malay, English, Chinese and Tamil trigger the 999 advice and a care-team task.
What we do not claimNo security certifications yet. We make no regulatory approval claims. Pilot terms, responsibilities and security details are set out in writing before any pilot.
Where we are
Measured before the first pilot
futures drawn from one record by our own AI modelThe Sona Health World Model. A research preview, trained on synthetic patients.
AUROC: HbA1c 8.0% or higher at the next testThe best simple rule scores 0.87. Tested on 1,047 held-out synthetic cases.
of words wrong on real Malay speech667 public clips from Revolab’s benchmark, scored by its own rule. Whisper large-v3 gets 18.4% on the same clips.
medicine names written correctly by the scribe’s hearing445 synthetic clinic clips in mixed Malay, English and Mandarin.
Agents, one job eachFront desk, Scribe, Guarantee letters, Claims and 12 more
written languages for patientsTamil, Malay, Chinese and English
List prices
Switch on what your clinic needs
per clinic, per month, in RM, excluding SST
Modules are switched on one at a time. When every module in a bundle is on, the bundle price replaces theirs.
Core
The patient record, staff accounts and Approvals that every other module runs on.
Replies, bookings, reminders and a check-in after the visit. WhatsApp carries only a short notice and a link; health data stays in the portal and app.
500 conversations, then RM 0.50 each
Connecting after Meta's reviewAI phone line
Answers the clinic's phone in Malay, English and Chinese. Tamil callers are passed to staff.
500 voice minutes, then RM 0.80 each
AI scribe
Drafts the visit note in English from the consultation, for the doctor to sign.
Revenue Cycle bundle
Eligibility checks, guarantee letters, claims and denials, payments and AR, with every letter and claim approved by your staff.
List prices from 1 Nov 2026. A pilot's cost is discussed in the briefing and set out in a written proposal.
No. Sona prepares and your staff approve. Money and the clinical record always wait for an Approval. A medical question asked in writing is drafted for a clinician, who checks and signs the answer. Emergency words trigger the 999 advice and a care-team task by fixed rules.
The first deployment is planned as an eight-week pilot in one department. For the first two weeks your staff approve every output. Then it runs live in that department, and the results are measured in week eight.
It is built; it connects once Meta's review completes. WhatsApp carries only a short notice and a link. Results, diagnoses, medicines and documents stay in the patient portal and app, behind an identity check.
In writing, yes: patients can write in Tamil, Malay, Chinese or English and get replies in the same language, and Sona Care and the patient portal are in all four. On the phone, Tamil callers are greeted in Tamil and passed to your staff.
A pilot's cost is discussed in the briefing and set out in a written proposal. The list prices on this page are what a clinic pays after any pilot.