One patient record

Front desk and patient

Approve the move, and her phone shows it

The front desk approves a new time in Sona Pro. The same record feeds Sona Care, so the patient sees the visit change on her phone without a call back.

The time is held while the move waits for a person.
Once approved, the schedule and her app show the same visit.

Sona Pro on the web and Sona Care on iPhone, recorded together; only waiting is cut.Sona Care on her iPhone, recorded while the front desk approved the move; only waiting is cut.

From each desk

The same record, seen from four desks

Choose a desk. The rows that desk works on come forward; nothing else changes, because it is one record. Each role sees what it needs, and every access is logged.

Nur Aisyah binti RahmanKlinik Sejahtera Bangsar

VisitThu, 12 Nov, 11:00 with Dr Arvind a/l SelvarajMoved from Friday. Approved by the front deskBooked
Check-inTicket A-009The waiting room screen shows the ticket and room, never her name10:45
Visit noteDrafted by the scribe, 13 of 13 statements sourcedSigned by Dr Arvind a/l SelvarajSigned
MedicineOmeprazole 20 mg, once a day before breakfastChecked against her allergies before signing14 days
BillKSB-2026-000296From the signed visitRM 73.00 Paid
Visit summaryIn plain words, in her languageReleased in Sona Care after a person approved itApproved

The front desk moved her visit. Her phone showed the new time as soon as it was approved.

Where it comes from

Every channel writes to the same record

Tap a channel

A call to move a visit becomes a move waiting for the front desk.

Nur Aisyah binti RahmanOne patient record

Visit moveFriday to 11:00Waits for front desk
ChatFees question answeredAnswered
NoticeShort notice and linkAfter Meta's review
Visit noteDrafted by the scribeWaits for the doctor
BillKSB-2026-000296, RM 73.00Waits for billing

Her timeline

Every event in order, with who did it

The move, the check-in, the vitals, the signed note, the bill and the payment sit on one timeline, newest first. Filter it to one kind and the rest step aside; nothing is copied between desks.

Rebuilt from a patient’s Timeline in Sona Pro.

TimelineNur Aisyah binti Rahman, every event at the clinic

Today, Thursday 12 Nov 20269 events

11:24
Payment received
RM 73.00, at the counter
Farah binti Ismail, front desk
11:22
Bill issued
KSB-2026-000296, RM 73.00, from the signed visit
Farah binti Ismail, front desk
11:18
Visit summary released
In plain words, in Malay, in Sona Care
Approved by Dr Arvind a/l Selvaraj
11:16
Prescription signed
Omeprazole 20 mg, once a day before breakfast, 14 days. Checked against her allergies.
Dr Arvind a/l Selvaraj
11:16
Visit note signed
Drafted by the scribe, 13 of 13 statements sourced
Dr Arvind a/l Selvaraj
11:15
Diagnosis signed
K29.7 Gastritis
Dr Arvind a/l Selvaraj
11:03
Vitals signed
Blood pressure 118/76 mmHg, pulse 78 a minute, temperature 36.8 °C
Siti Hajar binti Osman, nurse
10:45
Checked in
Ticket A-009, from her phone in Sona Care
Confirmed by Farah binti Ismail
10:40
Visit moved
To today, 11:00, with Dr Arvind a/l Selvaraj. Proposed by the Scheduling Agent.
Approved by Farah binti Ismail

At the clinic

She checks in from her phone, and the queue knows

She taps I've arrived in Sona Care and gets a ticket. The front desk confirms her in one tap and she is in the live queue. The waiting room screen shows ticket numbers and rooms, never names.

Screen recording of Sona Pro and Sona Care; only waiting is cut.Screen recording of Sona Care on iPhone; only waiting is cut.

One patient record for every desk

Approve the move, and her phone shows it

The same record, seen from four desks

Every channel writes to the same record

Every event in order, with who did it

She checks in from her phone, and the queue knows

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